FAQ

1. Can we customize all the music for our ceremony, cocktail hour, and reception?
Absolutely! You can customize every part of your wedding playlist. Use our online planning tools to select music for the ceremony, cocktail hour, and reception, or let your DJ read the room and create the perfect mix to keep your guests dancing.

2. Will you take song requests from guests?
We always put your vision first! As long as a song request aligns with your style and preferences, we’re happy to take requests from your guests. Our goal is to keep the music flowing and make your wedding celebration exactly how you imagined.

3. Can we send a “do-not-play” list?
Yes! Simply list any songs or genres you don’t want played in your planning form, and your DJ will follow it strictly to ensure your event stays true to your preferences.

4. Do you help with creating the timeline and order of events?
Definitely. We provide planning tools to help you build your wedding timeline, and your DJ will review the schedule with you before the big day to ensure the flow feels natural, organized, and stress-free.

5. What happens if a song we want isn’t available on streaming?
If a song can be purchased, we’ll buy it and have it ready for your event. If a requested track only exists on streaming and cannot be legally purchased, your DJ will help find a suitable alternative that keeps your playlist just right.

1. What equipment do you bring to the wedding?
We bring professional-grade DJ equipment, including high-quality speakers, wireless microphones, DJ controllers, backup gear, and a sleek, modern DJ booth setup. Everything is designed to look great and deliver excellent sound for your wedding ceremony, cocktail hour, and reception.

2. Do you bring backup equipment?
Absolutely! Every Dow Oak DJ arrives with backup gear, including extra microphones, cables, and playback devices. We understand weddings are once-in-a-lifetime events, so we prepare for every scenario.

3. How much space do you need for setup?
A 6×8 foot area is ideal, but our setup is flexible and fits comfortably in most venue layouts, making it easy to accommodate indoor or outdoor weddings.

4. Do you need access to power?
Yes, most setups require a standard power outlet. For outdoor ceremonies or locations without easy access to power, we can provide battery-powered systems to ensure seamless audio throughout your event.

5. Do you offer microphones for the ceremony or toasts?
Yes! We provide high-quality wireless microphones for vows, officiants, and reception speeches. Ceremony audio can be easily added to any wedding DJ package.

1. When do you arrive for setup?
Our DJs typically arrive 1.5-2 hours before your contracted start time to ensure everything is ready. If your venue has restricted access times or special load-in requirements, we coordinate directly with them to keep setup smooth and stress-free.

2. Do you travel outside our area, and is there a travel fee?
Yes! We serve a wide range of areas across the East Coast and have DJs local to most regions. Some venues may require a small travel fee depending on distance, but we go over all details during your initial consultation so everything is clear upfront.

3. How long does setup and teardown take?
Setup usually takes 45-60 minutes. Teardown takes about 30 minutes and is planned to avoid affecting your event timeline.

4. Are you insured? Can you provide a COI?
Absolutely. Dow Oak Events carries full liability insurance and can provide a Certificate of Insurance (COI) directly to your venue upon request.

5. What happens in case of rain or outdoor weather issues?
For outdoor weddings or events, we require safe, covered protection such as a tent or pavilion. If the weather changes unexpectedly, our team adjusts quickly to keep your celebration running smoothly.

1. What’s included in your wedding DJ packages?
Our wedding DJ packages include a professional DJ/MC, high-quality sound equipment, full setup and teardown, and access to our online planning tools. You can also add upgrades such as lighting, ceremony audio, or a photo booth to customize your experience.

2. How much is the deposit to reserve our date?
We require a $400 deposit to secure your DJ or Photo Booth for your wedding or event.

3. When is final payment due?
Final payment is due 14 days before your event date.

4. Do you offer payment plans?
Yes. You’re welcome to pay on whatever schedule works best for you, as long as the full balance is paid by the final due date.

5. Are there any additional fees we should know about?
Only if you choose to add upgrades, extend your time, or if a travel fee applies. We keep our pricing fully transparent so there are never any surprises.

1. Do you offer photo booths or lighting upgrades?
Yes! We offer stylish photo booths, uplighting, dance-floor lighting, and other premium enhancements. Any of these add-ons can be included with any DJ package.

2. Do you provide ceremony audio or additional speakers?
Absolutely. We offer full ceremony audio, including lapel microphones and additional speaker setups. Additional speakers are available for cocktail hour which are commonly added to wedding packages.

3. Can we add more DJ time during the event?
We don’t extend DJ time during the event, but you can upgrade or extend your hours anytime before your event date.

4. Do you have bilingual DJs?
Availability depends on the market, but we do have DJs who can provide bilingual announcements. Let us know during booking so we can match you with the right DJ.

1. What is your cancellation or refund policy?
Cancellation requests and refunds are handled on a case-by-case basis. We always strive for a fair outcome for both parties. Your contract includes additional details based on your event date and booking timeline.

2. What if our event timetable changes?
We’re flexible! Simply update your planning forms or contact our team, and we’ll make the necessary adjustments to your schedule.

3. Do you require a contract?
Yes. A contract protects both you and our team, ensuring that all event details are accurate and agreed upon.

4. What happens if the venue has strict sound limits?
We maintain strong relationships with our vendor partners and always follow venue rules and guidelines. Our team can adjust volume levels or speaker placement to comply with all sound restrictions.

5. Can we switch packages after booking?
Usually, yes! Upgrades or package changes can typically be added anytime, depending on availability.

1. When do you arrive for setup?
Our Print Photobooth attendants typically arrive 1-1.5 hours before your scheduled start time to ensure everything is ready. For Selfie Booths, we arrive early enough to guarantee the booth is fully set up and operational by your contracted start time.

2. Do you travel? Is there a travel fee?
Yes! We offer photobooth rentals across the East Coast. Travel fees depend on your venue’s location and will be discussed during your initial consultation.

3. How long does setup and teardown take?
Setup for our Print Photobooth typically takes 45-60 minutes, while our Selfie Booth is ready in 15-30 minutes. Teardown takes about 30 minutes and is planned to avoid interfering with your event schedule.

4. Are you insured? Can you provide a COI?
Yes. Dow Oak Events carries full liability insurance and can provide a Certificate of Insurance (COI) to your venue upon request.

5. What happens in case of rain or outdoor weather issues?
For safety and quality, we recommend setting up photobooths indoors. For outdoor events, a covered area such as a tent or pavilion is required, and some backdrops may not be available. If the weather changes, we adapt quickly to keep your event running smoothly.