FAQ
About Your DJs
1. Can we request a specific DJ?
Yes, you may absolutely request one of our DJs. If they are not available, we match you with a DJ based on your style, venue, music preferences, and overall vibe. Every Dow Oak Events DJ is trained the same way and follows the same planning process, so no matter who you get, the experience is consistent, professional, and tailored to your wedding.
2. Can we meet or talk with our DJ before the wedding?
Yes. You’ll have a planning call with your DJ where you’ll review your timeline, music choices, names for introductions, and any special moments. This ensures your DJ knows exactly how you want the night to flow.
3. Will my DJ also handle announcements and MC duties?
Absolutely. All Dow Oak DJs are confident and polished MCs who keep the night running smoothly without being cheesy or over-the-top. We guide the evening, make clear announcements, and keep guests engaged.
4. How experienced are your DJs with weddings specifically?
Weddings are our specialty. Every DJ on our team has completed extensive training, done weddings across multiple venues, and follows our proven process to ensure everything runs perfectly.
5. What happens if my assigned DJ gets sick or has an emergency?
We always have official Dow Oak backup DJs scheduled and on-call. Because our planning system is fully detailed and synced across our team, another DJ can step in seamlessly with all your music, notes, and timeline already prepared in a moments notice.
Music & Planning
6. Can we customize all the music for our ceremony, cocktail hour, and reception?
Yes — you can customize everything. You’ll be able to choose the music for each part of your wedding through our online planning tools, or leave it up to your DJ to read the room and create the perfect mix.
7. Will you take song requests from guests?
Definitely, as long as the request fits your preferences and your do-not-play list. We always prioritize your vision first.
8. Can we send a “do-not-play” list?
Of course. If there are songs or genres you don’t want played, just list them in your planning form. We follow it strictly.
9. Do you help with creating the timeline and order of events?
Yes. We provide planning tools and expert guidance to help build your wedding timeline. Your DJ will also review everything with you before the big day to make sure the flow feels natural and stress-free.
10. What happens if a song we want isn’t available on streaming?
If a song is purchasable, we’ll buy it and make sure it’s ready for your event. If a requested track only exists on streaming and cannot be legally purchased, your DJ will help find a suitable alternative.
Equipment & Setup
11. What equipment do you bring to the wedding?
We bring professional-grade speakers, wireless microphones, DJ controllers, backup gear, and a clean, modern DJ booth setup. Everything is designed to look sleek and sound excellent.
12. Do you bring backup equipment?
Yes — every Dow Oak DJ has backup gear on site, including extra mics, cables, and playback devices. Weddings are once-in-a-lifetime moments, and we prepare accordingly.
13. How much space do you need for setup?
A 6×8 foot area is ideal, but we’re flexible. We fit comfortably in almost any venue layout.
14. Do you need access to power?
Yes, a standard power outlet is required for most setups. For outdoor ceremonies, we can also supply battery-powered systems if needed.
15. Do you offer microphones for the ceremony or toasts?
Yes. We provide high-quality wireless microphones for vows, officiants, and reception speeches. Ceremony audio can be added to any package.
Logistics
16. When do you arrive for setup?
We arrive at least an hour before your contracted start time. If your venue requires earlier access or has special restrictions, we coordinate directly with them.
17. Do you travel outside our area, and is there a travel fee?
Yes, we serve large areas across NC, SC, and surrounding regions. Some venues require a small travel fee depending on distance, and you’ll see that clearly during booking.
18. How long does setup and teardown take?
Setup is typically 45–60 minutes. Teardown takes about 30 minutes and never interferes with your timeline unless noted.
19. Are you insured? Can you provide a COI?
Yes — Dow Oak Events carries full liability insurance and can provide a Certificate of Insurance to your venue upon request.
20. What happens in case of rain or outdoor weather issues?
We require safe cover for outdoor events (tent, pavilion, etc.). If the weather changes, we adjust quickly and help keep everything running smoothly.
Pricing & Payments
21. What’s included in your wedding DJ packages?
All packages include a professional DJ/MC, sound equipment, setup/teardown, unlimited planning assistance, and access to our online planning tools. You can also add lighting, ceremony audio, or photo booth options.
22. How much is the deposit to reserve our date?
We require a $400 date-reservation fee to secure your DJ or Photo Booth.
23. When is final payment due?
Final payment is due 14 days before your event date.
24. Do you offer payment plans?
We allow all clients to pay on their preferred schedule, as long as the balance is paid in full by the final due date.
25. Are there any additional fees we should know about?
Only if you add upgrades or if your venue is outside our standard service radius. We keep everything fully transparent so there are no surprises.
Add-Ons & Extras
26. Do you offer photo booths or lighting upgrades?
Yes! We offer elegant photo booths, uplighting, dance-floor lighting, monograms, and more. Add-ons can be included with any DJ package.
27. Can we add uplighting, monograms, or special effects?
Absolutely. Our lighting options transform a room and elevate the overall wedding feel.
28. Do you provide ceremony audio or additional speakers?
Yes — ceremony audio, lapel mics, and extra speaker setups are available and commonly added.
29. Can we add more DJ time during the event?
Yes. You can extend your event anytime, and your DJ can confirm availability on the spot.
30. Do you offer bilingual MCs?
Availability varies by market, but we do have DJs capable of bilingual announcements. Let us know early so we can match you properly.
Policies
31. What is your cancellation or refund policy?
All reservation fees are non-refundable. Additional details are included in your contract based on your timeline and event date.
32. What if our event timetable changes?
We’re flexible. Just update your planning forms or contact us—our team will make the adjustments.
33. Do you require a contract?
Yes. This protects both you and us and ensures all event details are accurate and agreed upon.
34. What happens if the venue has strict sound limits?
We follow all venue rules and can adjust volume, speaker placement, or equipment as needed to stay within limits.
35. Can we switch packages after booking?
Usually yes, depending on availability. Upgrades can typically be added anytime.
